Refund Policy

We want you to enjoy Pass+. If the application does not work as advertised on your device, you are entitled to a refund.

Refund window

You may request a full refund within 7 days of the original purchase, provided one of the following applies:

• The Pass+ application does not install or run on your supported device.
• You are unable to load any provider source after following our setup guide and contacting support.
• A documented bug in Pass+ prevents normal playback and cannot be resolved within 72 hours.

What is not covered

• Issues caused by your provider, your playlist, or unstable internet connection.
• Content availability — Pass+ does not provide content; this is the responsibility of your chosen provider.
• Renewals after the first 7 days are non-refundable.

How to request

Email billing@pass-plus.com with your account email and a brief description of the issue. Refunds are processed within 5 business days.